Devin Dice

Experience
Flexential (Formally INetU)
July 2018 – Present
Service Support Supervisor
  • Making fast decisions on critical issues.
  • Worked escalated tickets and assist team leads and engineers on issues.
  • Provided team building exercises and trainings.
Flexential (Formally INetU)
Mar 2016 – July 2018
Systems Administrator
  • Recovered Highly Available databases.
  • Wrote complex scripts to automate routine tasks.
  • Fixed database related issues that others struggled with.
  • Detected compromised environments and recovered to a clean environment.
  • Managed HIPAA and PCI compliant environments with Change Management.
Flexential (Formally INetU)
Jan 2016 – Mar 2016
Systems Administrator Intern
  • Provisioned a clustered VMware Virtual Private Cloud with a Storage Area Network using Dell hardware.
  • Provisioned a Highly Available Database and File Server using a Distributed Replicated Block Device.
  • Provisioned a backup system using Bacula.
  • Recovered a failed Distributed Replicated Block Device.
Lehigh Carbon Community College
Aug 2015 – Feb 2016
IT Help Desk
  • Built new computer lab classrooms.
  • Repaired and reimaged desktop computers.
  • Assisted instructors with computer related issues.
Freelancer
Jan 2010 – Present
Freelance Website Developer and Systems Administrator
  • Developed websites for small businesses.
  • Worked on small business systems and maintained applications.
  • Maintained system backups and performed recoveries.
Education
Lehigh Carbon Community College
Aug 2015 – Dec 2017
A.A.S. Computer Specialist – Network Technology
  • CCNA – Routing & Switching, Scaling, and Connecting Networks.
  • Windows Server 2012 – Installing, Administering, and Configuring Windows Server.
  • Linux – Installing and Configuration of CentOS and Ubuntu Systems.
  • Network Security.
Knowledge
Virtualization
Daily work within HyperV and VMware/ESXi
Project Management
Experience with writing up maintenance plans as well as planning migrations.
SANs
Setup SANs and network storage.
Database Administration
Performed restores, also setup and troubleshoot clustering/replication.